TERMS OF SERVICE
a. By transferring payment it is understood that you agree to these terms of service.
b. These Terms of Service are relevant to non-commercial projects. They are subject to revising, editing, additions and subtractions without notice. If you are interested in a commission, please be sure that you are up to date with this ToS at the time of ordering.
c. I retain the right to make exceptions/refusals at my own discretion.
2. PAYMENT & REFUNDS:
a. Payment is taken up front and in full via SumUp invoice. All prices will be in GBP. Do not order a commission if you are unable to commit; eg, no character references, lack of funds, other money issues, etc. (SumUp accepts all banks national and international.)
b. Commissions that cost over £300 have an option to be charged in two instalments: 50% of the total price prior to the commencement of any work, and the outstanding balance prior to beginning any coloured or final processes.
c. Clients get a full refund if:
• The commission is cancelled on the Artist's side for personal reasons.
• They cancel the commission before I started working.
d. A partial refund will be offered (approximate to the work already complete) if the client cancels before the line art stage.
e. Once the sketch has been confirmed and work has begun of finalizing the commission, no full refunds will be issued. After the line art stage, no refunds will be issued.
f. The artist reserves the right to cancel and to refund a commission at any given time for any reason, including rude or inappropriate/pushy behavior, harassment, the inability to communicate in effective English, or failure to communicate at all for an extended period of time.
g. Commissioners do not have permission to repost any WIPs/progress images of cancelled commissions in their galleries. They also do not have permission to pay someone to complete the image or to complete it themselves. The artist retains all rights to WIPs of cancelled work and may recycle them as they wish.
3. BASIC ARTIST & CLIENT PROCESS:
a. The artist aims to update the Client three (3) times during the process. The Client should expect to be emailed during the following parts of the artistic process:
> Sketch: The client should expect to receive a sketch that outlines what the final will look like. Clients will note that sketches are in greyscale and if specific colours are desired, then they must be stated at this stage or beforehand.
>> Sketches provided are semi-detailed and reflect posing and composition only. Details are added during the line work stage.
> Line work: Once the sketch has been confirmed, the artist will move on to complete the line work and the Client should expect to receive an update with a file featuring clean line work.
>> The line work update is the final stage before any colour is added and the commission is completed. This is also the final opportunity for the Client to state any minor amendments and colour preferences if necessary.
> Colour: Once the line work has been confirmed, the Client should expect to receive a final update with their completed commission in full colour. No further changes may be made aside from minor colour alterations if necessary.
b. Revisions are available for both the sketch and line work stages. Please see Section 4. for more information on the terms for edits and revisions.
c. All files for the Client are provided in either a JPEG or PNG format.
4. EDITS & REVISIONS:
a. Large revisions (changing the entire pose, background, etc) will not be made after the sketch stage. The sketch stage is the uncoloured draft of the custom piece that is approved by the commissioner, and large revisions are limited to 3.
b. Mistakes, serious diversions or omissions from the agreed-upon character reference occurring by the fault of the artist, will be corrected by the artist at any stage.
c. If a mistake is made because the reference image was not clear, the reference was outdated, or the relevant information was not provided, then the artist is not at fault and any request to correct it may incur a fee.Please make sure your references are clear.
d. If a mistake was made because the commissioner did not clearly state which elements/poses/etc they wanted before the image was completed, then the artist is not at fault and any request to correct it may incur a fee. The artist asks that commissioners keep this in mind if they have a specific idea they want drawn.
e. If edits are required, the commissioner must let the artist know as soon as possible.
f. Minor adjustments can be made at no additional charge, however there will be a limit to such edits before a fee would be required.
g. The limit for free minor adjustments is 3. Any more than this will incur a fee of £10 per amendment.Please note down all adjustments you want made in one email.
5. IMAGE RIGHTS:
a. The artist retains the right to display any commissioned work on any personal gallery; this includes sketches and works in progress. The commissioner can request that their name be withheld and the commission marked as private if they wish.
b. If the commissioner would like the entirety of their commission to be marked private and withheld from being uploaded online, thee will be a £100 fee incurred.
c. The artist retains all rights to any commissions produced, including concepts and sketches. This includes the rights to make prints and merchandise - in the case of commissioned work and original characters, the commissioner must state that they do not wish the artwork to be recreated and sold in any way.
d. Neither the commissioner or any other persons may alter the artwork without permission. In accordance to that, I do not provide the working file for use.
e. Any characters depicted will remain under full ownership of their owners, but the copyright of the image itself belongs to the artist.
f. The commissioner may ask for permission to repost the image to their own gallery, credit and a link back to my social media or website is kindly asked.
g. Commissioners can also use the commission for personal, non-commercial purposes such as icons, personal prints etc., so long as proper credit is given.
6. DEADLINES AND UPDATES:
a. The artist aims to complete commissions within two (2) months from starting. The commissioner will be informed of any delays specific to their work.
b. Any deadlines must be discussed while ordering. Deadlines brought up after payment cannot be guaranteed and the artist has the right to refuse them.
c. The artist aims to keep clients up to date on their commission status whenever an update is available or any issues have arisen. The commissioner is free to inquire about updates, however please do not ask for updates several times a week.
7. AI AND NFT CONSIDERATIONS:
a. Under no circumstances, commercial or otherwise, shall art produced by Sarah Mason be minted as NFTs or used in any project related to NFTs.
b. Under no circumstances, commercial or otherwise, shall art produced by Sarah Mason ever be used for AI training or prompting purposes.